Shipping and Returns
All items sold by Varycool Co come with a 100% satisfaction guarantee. If you decide that the product you purchased is not what you expected or wanted, you have 30 days to return it for full refund.
Shipping methods are selected at checkout.
Shipping of in-stock items will be processed within 3 business days unless otherwise communicated.
Online Purchase Return & Refund Policy (3 steps)
Step 1: Write to us at firstname.lastname@example.org detailing your intentions.
Step 2: Once you receive our confirmation reply, send us the item or items you would like to return to:
Varycool Co, 6835 rue Marquette, Montreal, QC, Canada, H2G 2Y9.
We do not cover shipping costs for returns, any charges are the responsibility of the customer. If you are shipping an item over $75, you should consider using a trackable shipping service or purchase a shipping insurance.
We cannot guarantee that we will receive your returned item if it is not labeled correctly.
Step 3: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return has been approved, then your refund will be processed online and will automatically be applied to your credit card or original method of payment, within 2 business days.
The products must be returned in the original undamaged packaging with all the tags. We will not accept any returns if the apparel was used for any other reasons than fitting purposes. Bib shorts and tights must be tried-on over underwear for hygienic reasons.
If you wish to exchange a product bought online, we ask you to return your original item and purchase your desired item from our store. Please refer to our Return & Refund Policy above for the applicable returns procedure for your item.